Shipping Policy

Order Processing & Shipping Time We process orders within 1-2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information. Shipping times vary based on your location and selected shipping method:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Overnight Shipping: 1 business day

Please note that shipping times are estimates and may be subject to delays due to unforeseen circumstances.

Shipping Rates & Carriers Shipping charges are calculated at checkout based on your order’s weight, dimensions, and destination. We partner with reliable carriers such as Naqeel to ensure timely delivery. Free shipping may be available on orders exceeding a specified amount—please check our promotions page for details.

International Shipping We offer international shipping to select countries. Delivery times vary and may be impacted by customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Order Tracking Once your order ships, you will receive a tracking number via email. You can track your package directly on the carrier’s website.

Lost, Stolen, or Damaged Packages We are not responsible for lost, stolen, or damaged packages once they leave our facility. If you experience an issue, please contact the shipping carrier directly. However, we will do our best to assist in resolving any concerns.

Returns & Exchanges For information on returns and exchanges, please refer to our Return Policy page.

For any shipping inquiries, please contact our customer support team at onlinesales [@] mdtksa.com